Online communities can engage all sorts of users
Check out this excellent Guardian article by Louise Kidney about how tapping into online communities can help councils engage with their citizens.
She asks: “How do you identify a community that you can’t see – one which exists in a space which allegedly has no borders? And how do you quantify the value of a digital community, surely it’s just a load of people sitting around chatting?”
An excellent read if you are interested in the difficulties of trying to define a community and its use value.
